Account Deletion Policy for FoodEnvy Pty Ltd
At FoodEnvy Pty Ltd, we understand that you may need to delete your account and associated data. This page outlines our account deletion process and what happens to your data when you request account deletion.
How to Request Account Deletion
To request deletion of your FoodEnvy account, you must follow these mandatory steps:
Log into your FoodEnvy account using your registered email and password
Navigate to Settings > Account Management > Delete Account
Read the account deletion warning and data removal information
Type "DELETE" in the confirmation field to confirm your request
Click "Request Account Deletion" to submit your request
Check your email for a confirmation link and click it to finalize the deletion
If you cannot access your account, contact our support team at [email protected] with your account email address
Data Deletion and Retention Policy
When you delete your FoodEnvy account, the following data will be permanently deleted within 30 days:
Individual User Data (Customer/Staff Member)
Personal Information: Name, email address, phone number, billing address
Account Credentials: Username, password, security questions, PIN numbers
User Settings: Personal preferences, notification settings, app configurations
Access Logs: Individual login history and activity logs
Personal Order History: Orders placed by this specific user
Restaurant Data (Complete Business Account)
Restaurant Information: Business name, address, contact details, tax information
Menu Data: Complete menu structure, items, ingredients, categories, pricing
Staff Records: All employee information, roles, permissions, access levels
Complete Order History: All restaurant orders, transactions, customer data, payment records
Business Analytics: Sales reports, performance metrics, business insights
Subscription Data: Payment information, billing history, plan details, service usage
Restaurant Settings: Table configurations, POS settings, business preferences
The following data may be retained for legal and regulatory compliance purposes:
Financial Records: Transaction logs and payment records (retained for 7 years as required by Australian tax law)
Audit Logs: System access logs and security events (retained for 2 years)
Anonymized Usage Data: Aggregated, non-personal usage statistics for service improvement (retained indefinitely)
Legal Compliance Data: Any data required to be retained by applicable laws (retention period varies by jurisdiction)
Data Retention and Recovery
Please note the following important information about data retention:
Account deletion is permanent and cannot be undone
We cannot recover your data once the account has been deleted
Some data may be retained for legal or regulatory compliance purposes for up to 7 years
Anonymized usage data may be retained for service improvement purposes
Before You Delete Your Account
We recommend taking the following steps before deleting your account:
Export any important data or reports you may need
Cancel any active subscriptions to avoid unexpected charges
Inform your staff members about the account deletion
Consider if you might want to reactivate your account in the future
Alternative Options
If you are experiencing issues with your account, consider these alternatives before deletion:
Contact our support team for assistance with account issues
Temporarily suspend your account instead of permanent deletion
Downgrade to a free plan if you no longer need premium features
Update your account settings to reduce data collection
Contact Us
If you have any questions about account deletion or need assistance with the process, please contact us:
Email: [email protected]
Phone: Available through our support portal
Support Portal: Available 24/7 through your account dashboard
FoodEnvy Pty Ltd is committed to helping you with your account needs and will respond to all deletion requests within 48 hours during business days.